manaloplay Privacy Policy

When you register an account on manaloplay, we collect the personal details you provide during sign-up, including your name, date of birth, email address, and mobile number. We also collect information related to your account activity, such as login timestamps, transaction records, and the games or betting categories you interact with on the platform. Technical data — including your device type, browser version, operating system, and IP address — is collected automatically when you access the platform through your mobile browser. Payment-related information, such as your chosen payment channel and transaction reference numbers, is recorded to process deposits and withdrawals in Philippine pesos (₱). We do not store full payment card numbers or e-wallet PINs; sensitive payment credentials are handled directly by the respective payment providers. If you contact our support team, the content of that communication may also be retained to help resolve your query and improve our service. All information collected is limited to what is reasonably necessary to operate the platform and comply with applicable Philippine regulations.

The personal information we collect is used primarily to create and manage your account, process your transactions, and deliver the platform features you have signed up for. We use your contact details to send account-related communications, such as transaction confirmations, security alerts, and important updates about the platform or its terms. Your activity data helps us understand how the platform is being used so we can improve performance, fix issues, and develop features that are more relevant to Filipino players. We may use your information to carry out identity verification and fraud prevention checks, which are required to maintain a safe and compliant platform environment. manaloplay does not sell your personal data to third parties, and we do not use your information for unrelated commercial marketing without your explicit consent. Where we share data with third-party service providers — such as payment processors or technical infrastructure partners — those parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. You can review the FAQ page for more detail on how specific types of data are used in practice.

As a registered player on manaloplay, you have the right to access the personal information we hold about you and to request a correction if any of it is inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal or regulatory retention obligations that may apply — for example, transaction records may need to be retained for a minimum period under Philippine financial regulations. If you believe your data has been processed in a way that is inconsistent with this Privacy Policy, you have the right to raise a concern through the platform's support channels. You can update certain account details directly through your account settings after logging in at /login. Requests relating to data access, correction, or deletion that cannot be handled through self-service will be reviewed and responded to within a reasonable timeframe. The platform is committed to handling all data rights requests with care and in accordance with applicable Philippine data protection law. If you have questions about your rights or how to exercise them, the FAQ page is a good starting point.

manaloplay applies standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. Account access is protected by password authentication, and we strongly encourage all players to use a unique, strong password and to log out after each session, especially on shared devices. Personal data is retained for as long as your account remains active and for a reasonable period thereafter, or for as long as required by applicable Philippine law or regulatory guidance. When data is no longer needed and there is no legal basis for retaining it, it is securely deleted or anonymised. While we take reasonable steps to protect your data, no online platform can guarantee absolute security, and you should also take care to protect your own login credentials. If you become aware of any unauthorised access to your account, please change your password immediately and notify the platform through the support channels available after login. For further guidance on keeping your account secure, visit the FAQ page.

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes in applicable Philippine law, or improvements to our data handling practices. When material changes are made, registered players will be notified through the platform or by email where a contact address is available. The date of the most recent update will always be indicated at the top of this page so you can tell at a glance whether the policy has changed since you last reviewed it. Continued use of the platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure through the available support channels. We encourage you to review this page periodically so you remain informed about how your data is being handled. For related information, you can also review the Terms and Conditions and the Responsible Gaming page.